cancellation policy
Cancellations made within 24 hours of your appointment will be charged 50% of the service cost.
No-shows or same-day cancellations (after the 24-hour window) will be charged 100% of the serivce cost.
After three late cancellations or no-shows, a 50% retainer fee will be required to book future appointments.
We appreciate your understanding and value your time!
Redo & refund policy
At Keel Salon, your satisfaction is our priority. Please note that all services are nonrefundable.
If you’re unhappy with your hair, reach out to us within 7 days of your appointment, and we’ll gladly schedule a redo or adjustment within 2 weeks, free of charge.
However, if you decide to change your look from the original service request, it will be considered a new service and charged accordingly.
We’re committed to making sure you love your hair—and your experience—with us.
These policies are in place for the professionalism of the stylist and respect for their time, we hope you understand.